Privacy Policy

1. Who We Are

Blue Wave Home Services (M. Burns LLC) is a licensed plumbing contractor based in Palm City, Florida. We operate the website at bluewavehomeservices.com. Questions about this policy can be directed to us at m.burnsllc@gmail.com or by calling (772) 214-4319.

2. Information We Collect

When you submit a service request form on our website, we collect:

• Your name
• Phone number
• Email address
• Service type requested
• City or general location
• Description of the problem
• Whether the request is an emergency
• Whether you opted in to receive SMS text messages
• The page you submitted the form from
• UTM tracking parameters if present in your URL (from ads or referral links)

We also automatically collect standard website analytics information such as browser type, pages visited, and referral sources when analytics tools are enabled on this site.

3. How We Use Your Information

We use the information you submit to:

• Respond to your service request by phone, text, or email
• Schedule or estimate plumbing services
• Send follow-up communications related to your request
• Improve our website and services

4. CRM and Third-Party Tools

We may route lead information through GoHighLevel, a customer relationship management (CRM) platform, to manage service requests and follow-up communications. Your information may be stored within GoHighLevel's systems subject to their privacy policy. We do not sell your information to third parties.

5. SMS/Text Messaging

SMS/Text Messaging: If you provide your mobile number and opt in to receive text messages from Blue Wave Home Services, we may send messages related to your service request, appointment scheduling, technician dispatch notifications, billing, and customer support. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (772) 214-4319 or m.burnsllc@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared, sold, or rented to any third party for marketing purposes. We may share information with service providers only as necessary to deliver the requested communications and services, such as messaging platforms, phone carriers, hosting providers, and customer management tools.

Consent to receive text messages is optional and is not a condition of purchase. If you submit a form without opting in to SMS, we may still contact you by phone or email regarding your request.

6. Analytics and Tracking

We may use Google Analytics or Google Tag Manager to understand how visitors use our website. These tools may use cookies to collect anonymous usage data.

7. Google Maps and Embedded Content

Our website may display embedded Google Maps. When you interact with a Google Maps embed, Google may collect information according to their own privacy policy. We have no control over data collected by Google through embedded content.

8. Data Security

We take reasonable technical measures to protect the information you submit through our website. However, no internet transmission is 100% secure. For urgent matters, we recommend calling us directly.

9. Your Choices

You may opt out of SMS messages at any time by replying STOP to any text message from us. You may request that we delete your contact information from our records by emailing us at m.burnsllc@gmail.com. You can manage cookie preferences through our cookie consent banner or your browser settings.

10. Contact Us

Questions about this privacy policy? Contact us:
Blue Wave Home Services / M. Burns LLC
Palm City, FL 34990
Phone: (772) 214-4319
Email: m.burnsllc@gmail.com
Website: bluewavehomeservices.com